Lodehost
Delivery
Most servers are set up automatically and are ready within minutes of payment. Nobody types anything by hand, and you get the panel and the address straight away.
| Where | What you can expect | The outside limit |
|---|---|---|
| Germany | Ready within minutes, automatically | 18 hours after payment |
| Poland (Warsaw) | Within 6 hours by day, within 12 hours at night, Dutch time | 18 hours after payment |
The 18 hours is the limit we hold ourselves to when an order needs a person, for example when a machine has to be brought into service first. It is not the normal wait.
Availability and maintenance
We do our best to keep your server up and reachable, and we work on problems as soon as we see them. We sometimes have to restart a machine or move a server for maintenance. We keep that as short as we can and outside busy hours where we can.
Things outside our hands can still take a server offline: an attack on the network, a failure at a data centre, or a problem in the game itself. We cannot promise that never happens, so we do not.
We do not publish an uptime percentage
Not because it would look bad, but because we are not going to put a number on the site that we have not measured ourselves. If you want to know how a server behaves before you commit, ask us and run one for a month.
When your server is down
- Open the console in your panel. Nine times out of ten the last lines before it stopped say what happened, and reading a crash report walks through them.
- If a plugin or a mod broke it, take it out or roll back to the backup from before you added it. Restoring is a button in the panel and it takes minutes.
- If the console says nothing useful, open a ticket from your panel. That way we see your server straight away and you do not have to explain which one it is.
- Not a customer yet, or locked out of your account? Use the form on contact. A person reads it.
A backup is the fastest fix for almost everything that goes wrong inside the server: a griefed spawn, a mod that eats the world, a config change that will not start. It is a safety net, not a promise that nothing can ever go wrong, so keep a copy of your own of anything you would hate to lose.
Support hours
Our team answers every day, Monday to Sunday, from 07:45 to 23:00 Dutch time (CET/CEST). A message sent outside those hours is picked up when we start again at 07:45.
What this page does not promise
There are no service credits here and no money back for downtime. Hosting is not refundable: cancelling stops the next payment, it does not return the current one. If you are a consumer in the EU you keep the rights the law gives you, and nothing here takes a statutory right away from you.
Our liability for any claim is limited to what you paid us for the service in the three months before the damage happened, on top of what the law does not let us limit. The full text is in the Terms, and the company behind it is on the company.
Suspension and ending an agreement
- You can cancel at any time from your panel. Cancel at least 3 days before the renewal date, otherwise the next period has already started.
- We can suspend or remove a server that breaks the Acceptable Use Policy, that puts other customers or our machines at risk, or that is not paid for. Where it is reasonable we warn you first.
- We can end an agreement with 30 days notice, and then you get back the part of the period you paid for and did not receive.
- After a cancellation or an unpaid renewal your files stay downloadable for 7 days.
Written and checked against the panel by the Lodehost team, last reviewed on 18 September 2026.
